Backup fails due to timeouts

Backup fails with the following error message:

[2015-07-20 18:40:20,487] [ERROR] Error <class 'agents.vmware.vixDiskLibHelper.vddk_lib.VDDKException'>:Vddk Error [code = 10041633552057, msg = None]. Traceback -Traceback (most recent call last):

File "agents/vmware/vixDiskLibOCManager.py", line 118, in handle_oc_work

File "agents/vmware/vixDiskLibHelper/vddk_lib.py", line 111, in open_disk

File "agents/vmware/vixDiskLibHelper/vddk_lib.py", line 197, in __raise_vddk_error

VDDKException: Vddk Error [code = 10041633552057, msg = None]

[2015-07-20 18:40:20,487] [ERROR] Failed to open the Disk [local SAS] Win7 VCenter/Win7 VCenter.vmdk

[2015-07-20 18:40:20,487] [ERROR] [VixThread (id=0, pool=vmdk, parent_id=None)] Backup of VMDK Failed. Fault: Vddk Error [code = 10041633552057, msg = None]

[2015-07-20 18:40:20,487] [INFO] [VixThread (id=0, pool=vmdk, parent_id=None)] In finally to close the connection

[2015-07-20 18:40:20,488] [INFO] [VixThread (id=0, pool=vmdk, parent_id=None)] Closed the connection successfully

Resolution

On the backup proxy there is a vddk config file: /etc/Phoenix/vddk.cfg. It is empty by default. In this you can configure NBD timeouts.

The exact config can be read at this link.