Backup fails with the following error message:
[2015-07-20 18:40:20,487] [ERROR] Error <class 'agents.vmware.vixDiskLibHelper.vddk_lib.VDDKException'>:Vddk Error [code = 10041633552057, msg = None]. Traceback -Traceback (most recent call last):
File "agents/vmware/vixDiskLibOCManager.py", line 118, in handle_oc_work
File "agents/vmware/vixDiskLibHelper/vddk_lib.py", line 111, in open_disk
File "agents/vmware/vixDiskLibHelper/vddk_lib.py", line 197, in __raise_vddk_error
VDDKException: Vddk Error [code = 10041633552057, msg = None]
[2015-07-20 18:40:20,487] [ERROR] Failed to open the Disk [local SAS] Win7 VCenter/Win7 VCenter.vmdk
[2015-07-20 18:40:20,487] [ERROR] [VixThread (id=0, pool=vmdk, parent_id=None)] Backup of VMDK Failed. Fault: Vddk Error [code = 10041633552057, msg = None]
[2015-07-20 18:40:20,487] [INFO] [VixThread (id=0, pool=vmdk, parent_id=None)] In finally to close the connection
[2015-07-20 18:40:20,488] [INFO] [VixThread (id=0, pool=vmdk, parent_id=None)] Closed the connection successfully
Resolution
On the backup proxy there is a vddk config file: /etc/Phoenix/vddk.cfg. It is empty by default. In this you can configure NBD timeouts.
The exact config can be read at this link.
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