Some of the most common problems with Windows 10 are those that happen when first installing the upgrade from Windows 7 or Windows 8.
These include seeing messages that the Get Windows 10 (or GWX) app saying that machines deemed by Microsoft as perfectly viable to receive the update aren't compatible, through to the app never appearing in the first place, and to stalled and failed downloads. If you've got a PC still stubbornly clinging to Windows 7 or Windows 8, there are a few things to try:
- Open Control Panel, run Windows Update and ensure that the PC is fully up to date. If updates fail, run the Windows Update Troubleshooter (see below, number 3)
- Use the Media Creation Tool. Don't rely on GWX: visit https://www.microsoft.com/en-us/software-download/windows10, click Download tool now, save the tool and run it on the PC you want to upgrade. If this didn't work for you back when Windows 10 launched, try it again now - the tool has been improved.
- Make sure that hardware Disable Execution Prevention (DEP) is switched on in the BIOS, referring to your motherboard manual for help if you need it. If you still have problems, use the Start Menu to search for 'performance', run Adjust the appearance and performance of Windows, click the Data Execution Prevention tab and turn DEP on for all programs and services, then reboot and try again.
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