Intel and Microsoft have found incompatibility issues when using a monitor with Variable refresh rate (VRR) plugged into an Intel integrated graphics processing unit (iGPU) display adapter and Windows 10, version 2004 (the Windows 10 May 2020 Update). Enabling VRR on affected devices will not enable the VRR for games using Direct X 9.
To safeguard your update experience, we have applied a compatibility hold on Windows 10 devices with affected drivers or firmware from being offered Windows 10, version 2004. If your organization is using Update Compliance, the safeguard ID is 26251417.
Affected platforms:
- Client: Windows 10, version 2004
Resolution: This issue was resolved in KB4568831. The safeguard hold is estimated to be removed in mid-August.
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until the safeguard is removed.
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