Symptoms
- VMware Tools installation fails on a Windows 2003 virtual machine.
- You see the error:
Error 1722: There is a problem with Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
- The Event Viewer event logs display the error:
Action VM_RegisterVCBSnapshotProviderService, location:
C:\WINDOWS\Installer\MSI67.temp, command: -register "C:\Program Files\VMware\VMware Tools\Drivers\vss\VCBSnapshotProvider.dll" "VMware Snapshot Provider" "vmvss" "VMware Snapshot Provider"
Resolution
Note: Ensure you have a working backup of the VM before following the steps below
To fix a VMware Tools installation on Windows 2003:
- Follow the instructions in the Microsoft Knowledge Base article 301919.
Note: The preceding link was correct as of May 13, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.
- In Windows Services (services.msc), ensure that the following services are enabled. If they are not enabled, enable them.
- COM+ System Application
- Distributed Transaction Coordinator
- Try the installation again.
If the above steps do not resolve the issue:
Download Orca (PSDK.exe). For more information, see Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1 or contact Microsoft Support
- Double-click the Orca.msi file in the \Microsoft SDK\bin folder to install the Orca editor.
- Click Start > Programs > Orca.
- In the virtual machine, click Install VMware Tools but do not follow the wizard.
- Explore the VMware Tools CD mounted on the guest.
- Open the VMware Tools.msi file.
- Choose Binary on left pane and double click the comreg.exe data column on the right pane.
- Click Write to Binary file, browse to C:\, and click OK to save the comreg.exe file to C:\.
- Open a command prompt and run the following command:
C:\comreg.exe -register "C:\Program Files\VMware\VMware Tools\Drivers\vss\VCBSnapshotProvider.dll" "VMware Snapshot Provider" "vmvss" "VMware Snapshot Provider"
- Try the VMware Tools installation again.
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